Home Services Technician

Position Overview

The Home Services technician will take assigned projects from Job set up to completion, including supervising the on-sight team carpenters, apprentice carpenters, vendors, and sub-contractors. They are directly responsible for completing in-house construction tasks such as demo, framing, window, cabinets, and trim, according to the schedule set by the PM. It is expected that the Home Services technician will play an active role in the education of Carpenters and Apprentice Carpenters.

Work Experience Requirements

5 years of hands-on residential construction work.

Educational Requirements

High School, some college, or trade school is desirable.

Required Skills, Knowledge & Abilities

Extensive finish carpentry experience and knowledge including trim, cabinetry installation, and interior finishes.
High-quality drywall, and painting skills.
Good working knowledge of all related building trades. The ability to replace plumbing and electrical fixtures.
The ability to teach others.
Fluent English
Fluent Spanish

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Body Positions: standing, sitting, climbing kneeling, squatting, ability to lift 150 lbs.
Body Movements: Carrying, use of hands, eyes and arms, and voice.
This position requires the ability to perform physically demanding work on a consistent basis.
State Driver’s License and clean driving record.

Professional Qualities

Leadership

Challenges others to develop as leaders while serving as a role model and mentor.
Inspires coworkers to attain goals and pursue excellence.
Identifies opportunities for improvement and makes constructive suggestions for change.

Teamwork

Consistently acknowledges and appreciates each team member’s contributions.
Effectively utilizes and works with each team member to his/her fullest potential.
Motivates team to work together in the most efficient manner.

Client Management/Relations

Develops lasting relationships with clients and fosters client ties.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Communication

All team members are responsible for effective communication between all members of the team.

Effectively communicate relevant project information to other team members.
Answer or respond to missed calls promptly during normal business hours.
Voice mailbox must remain empty to allow clients or staff to leave messages.
Check and respond to email messages in a timely manner.
Use Buildertrend time records to record shifts and includes details about site conditions, delays, etc.

Duties & Responsibilities

Carpentry Tasks

Oversee the setup and maintenance of dust and existing surface protection.
Safely and efficiently complete demolition.
Plan for proper blocking for cabinets, accessories, and mirrors.
Set windows and exterior doors to manufacturers’ specifications.
Replace light fixtures, switches, and outlets
Replace plumbing fixtures.
Run duct work if project is too small for a sub.
May be expected to install small amounts of batt insulation, if project is too small for a sub.
Perform or oversee the correct application of Air seal and fire stop.
Drywall repairs.
Plan for and set level cabinets scribing to the walls in floors to MDBI standards. (NO SCRIBE MODELING)
Install appliances per manufactures specifications.
Install interior doors and trim at a high-quality level.
Build high-quality built-ins and millwork details.
Install bathroom and kitchen accessories using jigs, and preset blocking of proper wall anchors if called for.
Install prefinished flooring to manufactures specifications.
Painting
Install exterior decking, rails, pergolas, and other features as called for on plans and/or to manufactures specifications.
Other tasks may be requested based on your personal skill set.

Managerial Tasks

Meet with inspectors. Asking insightful questions when needed to help advance in the case of a failed inspection.
Provide planning assistance to trade contractors. Overseeing that utility holes in drywall and framing are efficient and to code.
Oversee the correct installation of tile work.
Oversee countertop measure.
Minimize our exposure to risk on projects.
Manage in-house team to meet or exceed the project schedule written by the PM.
Work with the PM to place material orders. Providing lumber and trim take-offs, measuring RO for doors and windows, etc.

Maintain Merrick Quality Standards

Dress appropriately in a clean Merrick shirt in pants free of rips.
Oversee clean and safe job sites
Ensure the client’s property is well protected through the course of a project.
Complete quality checks throughout the project to ensure the highest quality finish.

Maintain regular communication with clients

Politely greet clients when they are on sight. Walking them through the project and answering any questions as precisely as possible, redirecting them to the PM or designer as necessary.
Redirect Change Order Requests to the PM.

Meetings

Participate in Job-related meetings
Attend all company update meetings.
Help in the planning and execution of educational demonstrations.
Annual Review

Company Policies

Adhere to and maintain the following company policies among the production team:

Alcohol or Illegal Drugs. Absolutely no alcohol or illegal drugs may be used on the job or anywhere near the job site, even outside working hours. Such use of alcohol or illegal drugs will result in immediate dismissal.
Tobacco products are not allowed on job sites or company vehicles.
All employees must be vaccinated for Covid-19

Measurement of Performance

All projects are to be brought in on time according to the project schedule developed within the variance of 5%; with the exception of approved client change orders, project change orders approved by the president or other exceptions approved by the president.
Sustained customer satisfaction results as shown by Guild Quality. Metrics outlined below:
- Trust 90%+
- Quality of Workmanship 85%+
- Value 80%+
- Communication 90%+
- Clean 90%+
- Technician Satisfaction 85%+
- Likely to recommend 90%+

Salary

Based on experience and skill level.

Work Hours

Standard work hours are 7-4
Must be available for flexible work hours if required and be available after hours should emergencies arise during projects.

Evaluation Requirements

An annual review will be conducted as a discussion with the President. The evaluation will consist of a review of the job descriptions for each team member and an evaluation of how well each team member is meeting those requirements. Attention will be given to areas of weakness and how the job descriptions can be adjusted to accommodate those areas without compromising the overall mission of this position.

Chain of Command

This position reports directly to the Production Manager.
Carpenters and apprentice carpenters answer to the Lead Carpenter on site.

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